Policies

PLEASE READ THESE TERMS OF SALE ("TERMS") CAREFULLY. THESE TERMS APPLY TO YOU AND YOUR PURCHASE OF ANY PRODUCTS FROM SEVEN SEAS ROASTING CO. (“SEVEN SEAS”, “WE”, “US”, “OUR”) THROUGH ITS WEBSITE, LOCATED ATHTTPS://SEVENSEASROASTING.COM, APP, OR SOCIAL NETWORKING SERVICES, ETC. ([INDIVIDUALLY AND COLLECTIVELY, THE "SITE"), EXCEPT TO THE EXTENT THAT YOU HAVE ENTERED INTO A SEPARATE WRITTEN AGREEMENT WITH SEVEN SEAS THAT SUPERSEDES SOME OR ALL OF THESE TERMS. THESE TERMS ARE SUBJECT TO CHANGE WITHOUT PRIOR WRITTEN NOTICE AT ANY TIME, IN SEVEN SEAS' SOLE DISCRETION. BY PLACING AN ORDER FOR PRODUCTS THROUGH THE SITE, YOU AGREE TO BE BOUND BY AND ACCEPT THE TERMS AND CONDITIONS IN EFFECT AT THE TIME OF SUCH ORDER. ALL SALES ARE EXPRESSLY CONDITIONED UPON YOUR AGREEMENT TO THESE TERMS IN ADDITION TO SEVEN SEAS TERMS OF USE.

YOUR ACCOUNT

When you make a purchase from the Site, you may create an account as part of the checkout process. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You further agree to accept responsibility for all purchases and activities that occur under your account.

ACCEPTANCE OF ORDER

Your placement of an order does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all of the information required by us to complete your order. Once a properly completed order is received, authorization of your form of payment is received and we have accepted your order, we will promptly place your order in line for shipment.

PRICING AND AVAILABILITY

All prices for products (and the associated costs of shipping and tax) are shown in U.S. dollars. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment screens. Several factors may cause this, such as variances between processor programs and changes in tax rates.

PAYMENT TERMS

Seven Seas currently accepts gift cards, in-store credit, Visa, MasterCard, American Express, Discover credit cards, PayPal, etc. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or canceled automatically.

SHIPPING TERMS AND POLICIES

We endeavor to ship all orders for in-stock items within three(3) business days. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m. Pacific Time, etc. Standard shipping is typically via the U.S. Postal Service and you should allow seven (7) to ten (10) business days for standard delivery once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice. All shipping charges are your responsibility, unless waived by Seven Seas. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice. All orders are shipped FOB shipping point. Title to products passes from Seven Seas to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped.

RETURN AND EXCHANGE POLICIES

If for any reason you are not satisfied with your Seven Seas coffee or product purchase, you may return it to Seven Seas Roasting Co. for a refund of the purchase price within ten (10) days of purchase. All Seven Seas Roasting Co. Personal Care line of products sales are final. If your original purchase was made with a bank credit or debit card, a refund will be issued to that card. Returns for orders originally purchased with a store credit card will be refunded as store credit. Store credit cannot be redeemed for cash. Store credit cards do not expire, nor does Seven Seas Gift Certificates. The value on a Seven Seas Gift Card or store credit will not be replaced if it is lost, stolen or destroyed.

Any gift item shipped to you from the Site may be returned for store credit.

Return your package to:
Seven Seas Roasting Co.
1947 Fern St.
San Diego, CA 92102

What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please contact us via info@sevenseasroasting.com

ERRORS

We attempt to be as accurate as possible; however, we do not warrant that all product descriptions, photographs, pricing or other information on the Site is accurate, complete, current, or error-free. In addition, all weights and size dimensions are approximate. Seven Seas makes all reasonable efforts to accurately display applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. If a product offered by Seven Seas is not as described or pictured, your sole remedy is to return it in an unused condition for a refund. In the event of an error, whether on the Site, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund. The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time.

PRIVACY

Please read the Privacy Policy carefully to understand how Seven Seas collects, uses and discloses personally identifiable information from its users. By accessing or using the Site, you consent to all actions that we take with respect to your data consistent with our Privacy Policy.

TERMS OF USE

Please read the Terms of Use carefully to further understand your responsibilities when purchasing Seven Seas products or services and using the Site.